These days, word travels fast when it comes to the customer experience -- especially if it is a bad one. Whether by social media or an online review website, consumers do not hesitate in publicizing loud and clear if they are not receiving the type of treatment they believe they deserve. And yet, companies looking to save a few bucks on labor costs continue to outsource customer service overseas, and have automated customer support. While this may seem like an advantageous way to cut expenses in the short run, it can backfire in the long run, which can make for frustrating customer experiences.
We believe that a company is only as good as its customer service, and that’s why at Mimo Monitors, one of our key differentiators is providing superior customer satisfaction that is second to none. While we take pride in supplying some of the biggest tech giants with industry-leading touchscreen solutions, we understand that offering amazing customer service is one of the things that truly sets us apart. When you call or email Mimo Monitors, you’re directly connecting with us. We have representatives based in US offices ready to offer rapid response, and we are on the ground answering phone calls, emails and directly replying to concerns within 24-48 hours of receiving an inquiry.
We know that technology is a medium that can be daunting and/or complex for many people. That is why Mimo Monitors chooses to work directly with our customers to empower a thorough understanding and confident deployment of all our products.
We also believe that there is no one-size-fits-all solution when it comes to touchscreen technology. Therefore, we often collaborate with clients to create custom solutions to meet their specific needs. And because all our products are designed with a minimum 5 year planned life cycle, they will continue to be available in the same dimensions even as technology evolves over the years to come.
At Mimo Monitors, we provide high-quality, small footprint displays, touchscreens, and tablets all with unbeatable service so customers never have to worry about their solutions, just one of the many things that sets us apart from our competitors. To discover more, contact us at MimoMonitors.com today!